Pyramid Distributing

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RMA/Return Policy:

Notice: This form must be filled out completely

IMPORTANT: Removal of Pyramid sticker voids warranty. Do not send cables and manuals with RMA's unless pre-approved for credit.

Credit/Restocking Fee: Items must be returned within 15 days  (Local)  or 21 days  (Out of the area) of purchase if approved for credit. Even then market value may dictate a restocking fee.  Items not received within 30 days of original purchase date will be charged a 15% restocking fee even if approved for credit.  A 15% restocking fee will be charge for products that are returned as defective but test good. SPECIAL ORDER ITEMS: Can usually only be returned for RMA swap on the same item.  Credit is issued on a case by case basis. There may be a restocking  fee even when a special order item can be returned.

RMA# will be issued by RMA Dept .  Don't send RMAs without an RMA# or there will be a processing fee of up to %15 of the value of the item.  Items over one month old may require up to one month waiting period.

WARRANTIES: All extended MFR. warranties are through  the MFR.  Extended MFR warranty is covered only as long as that MFR is in business.  Unless the item is DOA , RMA name brand products directly to MFR.  Example: Printers, Laptops, Scanners, Monitors, New Hard drives, Retail boxed CPU's and other Major name brand retail boxed items.  Click here for MFR RMA pages.  Exceptions: At this time we are handling all  warranties on Bytecc and all extended warranties on LEC purchased through Pyramid.

Click Here to download RMA form